What is Ice, in one sentence?
A desktop companion with a face that you talk to, which then does the work in your browser, your files and your tools — asking before anything you haven’t allowed.
What does the $5 reservation get me?
Your place in line for early builds, in the order people reserved, and a direct way to reach the people building Ice. It is a reservation, not a subscription: nothing renews and nothing else is charged.
Can I get my money back?
Yes, all of it (price, fee and GST), any time until public launch. Sign in and choose “Request a refund” on your dashboard: there’s a two-minute survey you can skip, then a quick chat with the team, and we refund the original payment method. Banks usually show it within 7 working days of approval. Can’t sign in? Email [email protected] from the address you reserved with.
How do I pay? Is it safe?
Through Razorpay. From India you pay in rupees with UPI, cards, netbanking or wallets; from elsewhere, by card in US dollars. Card and bank details go to Razorpay and your bank — they never touch our servers. You get a receipt from Razorpay by email.
I reserved twice by mistake.
The site won’t charge an email that already has a reservation. If a second payment did go through from a different email, write to us and we refund it the same week.
When will I get access?
We let people in in batches, in reservation order, and email each batch when its build is ready. We don’t publish dates we can’t keep.
Which computers does it run on?
Both macOS and Windows. The macOS beta goes out first and Windows follows; tell us which you use when you reserve, because that order is set by what people actually run.
Do I need an AI subscription?
You bring a key from OpenAI, Anthropic, Google, Mistral, DeepSeek or OpenRouter — or run a local model through Ollama and pay nothing per message.
Does Ice see everything on my screen?
Only what you grant, and each system permission explains what it unlocks before you turn it on. What Ice learns about your habits is kept in a local file on your own computer, capped in size, and you can pause or delete it.
Can it do something I didn’t want?
Actions that write, send or spend wait for your approval unless you have told Ice that kind of action is fine. You can pause or revoke any of those decisions in one place.